FAQ

Our Services

See Some Frequently Asked Questions

Where do you get your precious metals from?

We specialize in gold bars sourced directly from Costco either online or in store and also from customers who have purchased them through Costco, either online or in-store. We buy these verified Costco bars, ensuring our inventory maintains the highest standards of authenticity and quality.

Do you require membership to purchase gold bars from us?

No, you do not need a Costco membership to purchase gold bars through our platform. While the original acquisition of these bars from Costco requires a membership, we operate independently as a secondary market specializing in the resale of verified Costco gold bars. Our goal is to make physical gold ownership accessible to everyone.

Do you buy Costco gold bars?

Yes, absolutely. We actively purchase verified Costco gold bars from customers. Our entire business model is built around sourcing and reselling these specific, authenticated products, ensuring a competitive and hassle free selling experience for you.

Do you accept Crypto payments?

Yes, we accept major cryptocurrencies, including Bitcoin (BTC), USDT, and Ethereum (ETH), for the purchase of precious metal bars. This option provides increased transaction speed and flexibility. Please note that crypto payments are processed via a trusted third-party gateway, and the exchange rate is locked in at the time of payment confirmation.

Do you accept returns?

Yes, we do offer a limited return policy, given the nature of high value precious metals and the fluctuating market. Returns are typically accepted only if the gold bar is returned in its original, unopened, tamper evident assay card packaging and within 7 calendar days of receiving your shipment. Since market prices for gold change constantly, all returns are subject to a market loss adjustment and a restocking fee.

Do you sell your bars at spot price?

Yes, our selling price is always anchored to the real time spot price of gold. While the spot price is the foundation, we add a small, competitive premium. This premium covers essential operating costs, the expense of verifying authenticity, secure tamper proof packaging, and fully insured shipping, ensuring you receive a guaranteed, high quality product safely.

Do you also buy silver bars purchased from Costco?

es, we do. While our specialization began with the popular 1 oz gold bars, we now actively purchase all precious metal bullion (gold and silver) that is verifiably sourced from Costco and remains in its original, sealed assay packaging.

How is the buy back price determined when I sell my bar?

Our buy-back price (or bid price) is calculated directly against the real time spot price of gold or silver at the moment you lock in your sale. We offer some of the tightest buy-sell spreads in the industry, meaning we subtract a minimal fee from the spot price to ensure you receive the highest possible return on your investment.

PRIVACY POLICY

Privacy Policy for BuySellGoldBar.com

Last Updated: October 22, 2025

This Privacy Policy describes how BuySellGoldBar.com (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website and services to buy or sell precious metal bullion, specifically focusing on gold and silver bars verifiably sourced from Costco.

We are committed to protecting the privacy and security of your personal data in compliance with all applicable laws and regulations, particularly given the high-value nature of our transactions.

1. Information We Collect

We collect information necessary to process your transactions, ensure security, and comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

A. Information Collected from Buyers

When you purchase a gold or silver bar, we collect:

Identity Data: Full legal name, billing address, and shipping address.
Contact Data: Email address and telephone number.
Transaction Data: Details about the product purchased (e.g., gold type, weight, quantity) and the purchase price.
Payment Data: Payment method details. We utilize secure, tokenized payment processors (e.g., banks, credit card processors) and do not store full credit card or banking information on our servers.

B. Information Collected from Sellers

When you sell a gold or silver bar to us, we collect:

Identity Data: Full legal name and physical address for identity verification and sales documentation.
Contact Data: Email address and telephone number.
Financial Data: Bank account name, routing number, and account number for processing wire transfers.
Product Data: Details of the bar being sold (e.g., refinery, weight, assay card status) to verify authenticity and provenance.

C. Automatically Collected Data (Usage Data)

When you browse our website, we automatically collect:

Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, including pages viewed, time spent on pages, and navigation paths.
Tracking Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information (e.g., pricing lock-in history).

2. How We Use Your Information

We use the collected information for the following primary purposes:

Purpose	Description
Transaction Fulfillment	To process your orders, complete sales, and deliver products (buyers) or remit payment (sellers).
Identity and Fraud Prevention	To verify your identity as required by law and prevent fraudulent activity related to high-value transactions.
Authenticity Verification	To confirm the provenance and integrity of the gold/silver bars bought from or sold to us.
Security and Shipping	To securely package and insure shipments and manage logistics with shipping partners.
Legal Compliance	To meet statutory and regulatory requirements, including record-keeping obligations under AML/KYC laws.
Customer Service	To respond to your inquiries, technical support requests, and address disputes.
Service Improvement	To analyze website usage and improve the user experience and service offerings.

3. Disclosure of Your Personal Information

We may share your personal data with the following categories of third parties:

Payment Processors & Banks: To facilitate secure payment processing and wire transfers.
Shipping & Logistics Providers: To arrange delivery and insurance for your shipment (e.g., name, address, phone number).
Service Providers: Third-party partners who provide necessary services, such as website hosting, analytics, and professional legal/accounting services, strictly under confidentiality agreements.
Legal Authorities: When legally required to do so, such as in response to a court order, subpoena, government regulation, or to comply with AML/KYC obligations.

We do not sell your personal data to third parties for marketing purposes.

4. Data Security

We have implemented robust security measures designed to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. These measures include:

Encryption: All sensitive data transmitted to and from our website is protected using SSL/TLS encryption.
Access Control: Access to personal and financial information is strictly limited to employees who require it to perform their jobs.
Physical and Electronic Safeguards: Implementation of firewalls, multi-factor authentication, and secure servers.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Due to the strict record-keeping obligations associated with precious metals transactions and AML/KYC laws, we are legally required to keep certain transaction data for a minimum period (typically 5 to 7 years) after you cease being a customer.

6. Your Rights

You have rights regarding your personal data, subject to local laws and legal exceptions:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, although we may be legally required to retain certain financial records.
Objection: Object to the processing of your data for certain purposes.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We may update this policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: privacy@buysellgoldbar.com Phone: (555) 555-5555 Address: []

FAQ